Customer's experience is our highest priority

TCS can save you up to 65-75% of the cost of hiring domestically without sacrificing quality outcomes and working conditions. The cost savings are possible because of the comparatively low cost of living in Vietnam as compared to developed countries such as USA and Australia.

Yes, the prices are fixed. The pricing is made up of two components and billed monthly on a single invoice. The pricing is completely transparent, and we will provide the breakdown in the invoice, so you know what you are paying for.

As a general salary guide, the salaries for individual staff member vary depending on the job position, experience and qualifications. The monthly remuneration for most of the outsourced positions for a full-time white collar staff ranges between US$ 1,350 - US$ 1,850, which is equivalent to US$ 16,200 - US$ 22,200 per annum.

Most of our staffs are tertiary educated or have extensive call centre experience in the travel and hospitality industry. All our staffs speak and write English therefore would be able to understand English speaking customers.

The setup process for a team can begin in as little as one month, depending on the size of the team you would like to setup.

• Contact us for a discussion about your needs and our Account Manager will design a solution and quotation as per your needs and requirements.
• Once the contract is signed, you simply need to sit back, relax and wait to welcome your new team onboard.
• A “Meet and Greet” session will be scheduled via Zoom meeting for the team to get to know you and to introduce the team members to you.
• The whole team will participate in the onboarding and training programs from your company as scheduled to get the team job ready.

You can choose to start with 1 or 2 staff or quickly build an entire team of 20 to 50 professionals.

Our team will conduct and handle the whole hiring process for you. All you need to do is to let us know your business requirements. Next, you simply sit back and relax while we do the rest.

All our staffs are hired full time with all regulated staff benefits such as insurance, taxes and social benefits as per the local employment laws and regulations.

Absolutely! TCS provides you a scalable resource to grow your business quicker with an immediate increased in workforce capacity to support your business growth; or reduce on demand with 1 month notice.

No. We outsource only full-time staffs who are dedicated and worked exclusively for your business to ensure consistency in the work delivery.

Of course! Our staffs are flexible on the working hours and would work based on the working hours you required them to. With TCS, you can easily add staff to expand your workforce capacities and extend your hours of operation for global expansion by providing round the clock sales and customer care.

• Absolutely! You can offer your team additional bonus and incentive.
• Any reward or incentive programs for the staff must be notified in writing to TCS at least 60 days prior to the commencement of the program as there may be tax implications involved.
• Reward or incentives being offered to the staffs in monetary value or rewards of all forms should be notified to TCS in writing with a monthly statement of account.

All our staffs are working from our two offices in central locations in Hanoi and Ho Chi Minh City. We also provide the TKG Platform which gives you complete visibility and control of your team through real-time monitoring, attendance monitoring, performance monitoring, communication tools, task management tools, and email management.

All our staffs are qualified and trained for call centre roles specifically with experiences in sales and customer service in the travel industry. You are encouraged to provide training on your company, products or services, operational processes and software, and relevant policies and compliances.

All you need to do is to assign tasks to your team and set their workflows, and we will manage and cater for their day-to-day operational needs, all for one simple and fixed monthly fee.

Our unique and innovative TKG Platform provides real-time visibility and control of your team. Through the Workplace Collaboration feature, you can find out in real time where your staff are, what tasks they are doing, how their tasks progress, and when they finish their tasks.

The staffs are employees of TCS. When you hire a team through TCS, the staffs will be allocated as a part of your team working exclusively for you, according to your business operations and requirements.

You can communicate with the team via any team collaboration platform such as email, zoom meeting, text messages, messengers, video conference, WhatsApp, or any of your preferred team collaboration platform.

If a staff is underperforming, we will assist to performance manage the staff which includes but not limited to reskilling and providing focus training to close the skills and knowledge gaps, giving fair warning and evaluation period, and so on.

Absolutely! In fact, this is a preferred method to some of our clients due to managing sensitive information such as payment and accounts details.

• Industry leader: Our leadership team has more than 20 years of experience specializing in the travel and tourism industry.
• Unique Selling Point: We are not just any staffing or recruitment company. All our staffs are in-house staffs, handpicked, hired and trained by us.
• Stable resources: TCS provides a 360 outsource staffing solution that includes knowledgeable and well-trained staff, innovative technology, and state-of-the-art facilities.
• Confidentiality protection: All our staffs sign a Non-Disclosure Agreement and are legally bound to the confidentiality and intellectual property of your business.
• We Care for our Staff: We adhere to a strict Code of Conduct that ensures working conditions that exceed western standards and comply with local labour and tax laws.